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POSITION'S OBJECTIVE

To enhance marketing efficiency and effectiveness through the implementation and optimization of marketing automation systems and strategies, with the goal of driving customer engagement, conversion, and retention.

KEY RESPONSIBILITIES 

• Implement and manage marketing automation platforms (e.g., Salesforce marketing cloud) to execute targeted and personalized marketing campaigns across different channels.

• Develop automated workflows and sequences for customer onboarding, and re-engagement to drive conversions and increase customer lifetime value.

• Create and optimize email marketing campaigns, including segmentation, personalization, and A/B testing, to maximize open rates, click-through rates, and conversions.

• Collaborate with marketing, e-commerce, and IT to integrate automation workflows and ensure alignment with overall business objectives.

• Monitor and analyze key performance metrics (e.g., email engagement, campaign ROI) to evaluate the effectiveness of marketing automation initiatives and identify areas for improvement.

• Provide training and support to internal teams on marketing automation best practices, platform usage, and campaign execution.

• Stay informed about industry trends, emerging technologies, and best practices in marketing automation to drive innovation and continuous improvement.

SKILLS

• Proficiency in marketing automation platforms and tools (e.g., Salesforce marketing cloud, Hubspot, Klaviyo).

  Experience with email marketing software and best practices for email deliverability, segmentation, and personalization.

  Knowledge of e-commerce systems and integration with marketing automation platforms and customer relationship managemen

• Communication, adaptability, project management, analytical thinking

  HIRING PROCESS

  We like to keep it efficient and transparent. Here is what you can expect:

  1. Screening Call: A short chat with our Recruiter to get to know each other.

  2. Manager Interview: A deeper dive into your experience and the role with your potential Hiring Manager.

  3. Bootcamp: The final stage. Spend one day with your future team, showcase your skills in action, and see firsthand if we are the right match for you.

POSITION'S OBJECTIVE

To enhance marketing efficiency and effectiveness through the implementation and optimization of marketing automation systems and strategies, with the goal of driving customer engagement, conversion, and retention.

KEY RESPONSIBILITIES 

• Implement and manage marketing automation platforms (e.g., Salesforce marketing cloud) to execute targeted and personalized marketing campaigns across different channels.

• Develop automated workflows and sequences for customer onboarding, and re-engagement to drive conversions and increase customer lifetime value.

• Create and optimize email marketing campaigns, including segmentation, personalization, and A/B testing, to maximize open rates, click-through rates, and conversions.

• Collaborate with marketing, e-commerce, and IT to integrate automation workflows and ensure alignment with overall business objectives.

• Monitor and analyze key performance metrics (e.g., email engagement, campaign ROI) to evaluate the effectiveness of marketing automation initiatives and identify areas for improvement.

• Provide training and support to internal teams on marketing automation best practices, platform usage, and campaign execution.

• Stay informed about industry trends, emerging technologies, and best practices in marketing automation to drive innovation and continuous improvement.

SKILLS

• Proficiency in marketing automation platforms and tools (e.g., Salesforce marketing cloud, Hubspot, Klaviyo).

  Experience with email marketing software and best practices for email deliverability, segmentation, and personalization.

  Knowledge of e-commerce systems and integration with marketing automation platforms and customer relationship managemen

• Communication, adaptability, project management, analytical thinking

HIRING PROCESS

We like to keep it efficient and transparent. Here is what you can expect:

1. Screening Call: A short chat with our Recruiter to get to know each other.

2. Manager Interview: A deeper dive into your experience and the role with your potential Hiring Manager.

3. Bootcamp: The final stage. Spend one day with your future team, showcase your skills in action, and see firsthand if we are the right match for you.

Are you a tech-savvy problem solver who enjoys helping others? Do you have the drive to dive deep into technical issues and find solutions where others see dead ends? At Creative Dock, we don’t just build companies; we build seamless experiences. We are looking for an L2 Support Specialist to join our team and become a vital link between our products and our customers.

What will you do?

• Be the Hero of the Inbox: Respond promptly to customer inquiries via Jira Service Desk and other channels with clarity and a human touch.

• Deep-Dive Troubleshooting: Diagnose and resolve technical issues that go beyond the basics, ensuring our users stay happy and productive.

• Bridge the Gap: Collaborate closely with L1 support, developers, and L3 experts to crack complex cases.

• Knowledge Power-Up: Document your findings and create stellar knowledge base articles to help both the team and our customers.

• Spot the Trends: Proactively identify recurring issues and suggest product improvements to our dev teams.

• Stay Ready: Participate in an on-call rotation to ensure our most critical users are covered when it matters most.

What do we expect from you?

• Technical Mindset: You have a natural knack for troubleshooting software and hardware issues.

• Ticketing Mastery: Proficiency in Jira Service Desk (or similar systems) is your bread and butter.

• Communication Skills: You can explain complex technical solutions in a way that’s easy to understand.

• Efficiency: You’re a pro at multitasking and prioritizing tasks to meet SLAs without breaking a sweat.

• Team Spirit: You thrive in a fast-paced, collaborative environment and don’t mind rolling up your sleeves.

• Flexibility: You’re okay with occasional work outside standard hours to keep things running smoothly.

• Previous experience in L2 support is a major plus!

Why Creative Dock?

• Impact: What you do directly affects the success of the ventures we build.

• Growth: We are a factory for innovation. You’ll learn something new every single day.

• Culture: No corporate stiff shirts here. We value transparency, agility, and a "can-do" attitude.

  HIRING PROCESS

  We like to keep it efficient and transparent. Here is what you can expect:

  1. Screening Call: A short chat with our Recruiter to get to know each other.

  2. Manager Interview: A deeper dive into your experience and the role with your potential Hiring Manager.

  3. Bootcamp: The final stage. Spend one day with your future team, showcase your skills in action, and see firsthand if we are the right match for you.

Creative Dock hledá energického Copywriter & Marketing Coordinator/ku na částečný úvazek, který/á posílí náš tým.

Hlavní odpovědnosti:

• Zodpovědný/á za tvorbu kvalitních textů v souladu s brand guidelines a tone of voice značky a zároveň za podporu koordinace a realizace marketingových aktivit a kampaní.

• Tvorba jasných, přesných a konzistentních textů v souladu s brand guidelines a definovaným tone of voice

• Plnění copywriterských úkolů na základě zadání a pod vedením seniorních členů týmu

• Tvorba obsahu pro webové stránky, landing pages, sociální sítě, e-maily, newslettery a základní reklamní formáty

• Přizpůsobování sdělení různým formátům, kanálům a cílovým skupinám

• Korektura a editace textů s cílem zajistit gramatickou správnost, srozumitelnost a konzistenci

• Základní research na podporu tvorby obsahu a zvýšení jeho relevance

• Využívání nástrojů s podporou AI (např. ChatGPT, Grammarly, Jasper) pro návrh textů, tvorbu nápadů a optimalizaci pod vedením

• Podpora plánování a realizace marketingových kampaní a projektů

• Pomoc se správou sociálních sítí, včetně plánování obsahu, jeho publikace a základní komunikace s komunitou

• Koordinace komunikace s interními týmy a externími partnery pro zajištění hladkého průběhu aktivit.
  

Požadované dovednosti a kvalifikace:

• Výborná písemná čeština se silnou znalostí gramatiky a copywriterskými dovednostmi

• Schopnost přizpůsobit styl psaní různým tone of voice a brand guidelines

• Základní znalost digitálních marketingových kanálů (např. sociální sítě, e-mail, web) a formátů obsahu

• Zkušenost s AI nástroji pro psaní a produktivitu (např. ChatGPT, Grammarly, Notion AI nebo podobné)

• Velká pečlivost a schopnost dodávat přesné a kvalitní výstupy

• Schopnost řídit více úkolů současně, efektivně si stanovovat priority a dodržovat termíny

• Schopnost spolupracovat s více stakeholdery (např. marketing, project leady, klienty)
  
  

Výběrové řízení:

1. Úvodní online pohovor s naší recruiterkou.

2. Pohovor s Hiring manažerem.

3. Účast na Bootcampu – den strávený s tvým potenciálním týmem, kde ukážeš své schopnosti a lépe poznáš Creative Dock.

Ready to make an impact? Apply now and become a part of the Creative Dock story!