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🚀 The Growth Lead's core mission:

• Own the end-to-end growth process for new event mobile application across two core acquisition verticals: Users (consumers who use the app and attend events) and Partners (venues hosting events, and hosts/creators who run them)

• Set and continuously refine the growth strategy across both verticals to drive activity and engagement within the app

• Lead the marketing campaigns and business negotiations required to grow and maintain the user and partner base

• Build and lead the team executing growth activities

• Collaborate closely with R&D and Operations to align growth initiatives with product and delivery capacity

🛠️ Your craft & expertise:

• Proven experience in growth marketing, user acquisition, or business development

• Hands-on experience running marketing campaigns across multiple channels (performance, content, community)

• Strong business negotiation skills, with a track record of closing partnership deals

• People management skills

• Comfortable working with data and KPIs to guide growth and partnership decisions

• Hands-on experience building or deploying automation / AI-supported workflows is an advantage (e.g. no-code automation tools, AI-assisted content generation, chatbots)

✨ Your human vibe:

• Thriving in fast-paced environments - comfortable with rapid shifts in priorities.

• Calm under pressure - stays focused and solutions-driven through ambiguity.

• Resilient & quick to learn - bounces back fast and adapts based on feedback.

• Clear communicator - concise, structured, effective.

• Positive approach to change - embraces shifts with a proactive mindset.

• Strong stakeholder management - handles internal and external partners confidently.

• Proactive ownership - takes initiative and drives solutions.

• Curious & experimental - open to testing new tools and ways of working.

• Adaptable in scaling teams

Role Purpose

We are looking for an Operations & Customer Care Specialist to act as the first point of contact for the day-to-day operational issues and customer-related issues for our UK ventures. This role combines operational coordination with customer care, working closely with our internal team and our 3PL partner ensuring orders are fulfilled correctly and on time, while directly supporting both B2B customers (retailers, distributors) and D2C consumers (e-commerce buyers).

Beyond resolving issues in real time, the role is also responsible for monitoring operational performance, maintaining key KPIs and dashboards, and identifying opportunities to improve processes and customer experience.

This is a highly hands-on role for someone who enjoys solving problems, coordinating across

multiple stakeholders, and taking ownership of both operations and customer satisfaction.

Why join Creative Dock

We are proud of our informal atmosphere. We maintain a flat structure and the working environment is shaped around project teams. We believe in career development. All that matters are your skills and desire to learn more. No diploma will ever secure you a place at Creative Dock.

Key Responsibilities

Operations & Customer Support

● Act as the primary point of contact for day-to-day operational and customer support, coordinating with the 3PL, logistics partners, internal teams, and B2B/D2C customers.

● Manage the end-to-end order fulfilment process, ensuring accurate execution of orders, inventory movements, returns, and replacements across Shopify and ERP/WMS systems.

● Resolve operational and customer issues, providing timely communication, coordinating with

internal and external stakeholders, and escalating complex cases where required.

● Deliver a seamless customer experience by ensuring operational excellence across the entire

order lifecycle.

Performance Monitoring & Reporting

● Track key operational and customer service KPIs, including response time, resolution time,

complaint trends, and order performance.

● Prepare and maintain operational trackers, dashboards, and weekly performance reports.

● Identify recurring issues, analyze root causes, and recommend process improvements.

Key Qualifications

● 1–3 years of experience in customer service, logistics, or operations support, ideally within

e-commerce or 3PL environments

● Proactive problem-solving with the ability to make quick and effective decisions under pressure

● Native English communication skills (written and verbal) to manage interactions with partners

and customers

● Highly organized and detail-oriented, with the capacity to manage and prioritize multiple cases

simultaneously

● Confident working with data: proficient in Excel/Google Sheets (formulas, pivot tables) and

comfortable building and maintaining simple trackers and dashboards

● Comfortable reading and explaining basic KPIs (e.g., on-time delivery, resolution time) without

needing a data background

● Hands-on experience with Shopify (order management, refunds, tracking) and ERP/WMS

platforms (inventory, invoicing, and order flow)

● Nice to have: exposure to dashboard tools such as Looker Studio or Power BI

Hiring Process:

Screening phone call with the Recruiter.

Interview with the Hiring manager.

Participation in a Bootcamp (1 day spent with your potential team – to showcase your skills and learn more about Creative Dock)

Equal opportunity employer

Creative Dock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be more with Creative Dock

We believe that ideas matter.

POSITION'S OBJECTIVE

To create visually appealing and user-centric digital interfaces that provide seamless and enjoyable experiences for users.

Why join Creative Dock

We are proud of our informal atmosphere. We maintain a flat structure and the working environment is shaped around project teams. We believe in career development. All that matters are your skills and desire to learn more. No diploma will ever secure you a place at Creative Dock.

KEY RESPONSIBILITIES

• User-Centered Design: Develop intuitive and user-friendly digital interfaces that cater to user needs and behaviors.

• Wireframing and Prototyping: Create wireframes and prototypes to visualize and test design concepts before implementation.

• Visual Design: Craft visually appealing and cohesive user interfaces that align with the brand's aesthetics.

• Usability Testing: Conduct usability testing to gather user feedback and make data-driven design improvements.

• Interaction Design: Design interactive elements that enhance user engagement and create seamless experiences.

• Collaboration: Work closely with cross-functional teams, including developers and product managers, to bring designs to life.

• Responsive Design: Design interfaces that adapt and function well across various devices and screen sizes.

• Accessibility: Ensure designs are accessible to users with disabilities and adhere to accessibility standards.

• Stay Updated: Continuously stay informed about design trends, best practices, and emerging technologies.

EDUCATION

COURSES / KNOWLEDGE

bachelor's degree in Graphic Design, User Experience (UX) Design, Interaction Design, or a related field

Adobe XD, Sketch, Figma, or InVision

LANGUAGE LEVEL

English (fluent)

HARD SKILLS

User Experience (UX) Design, UI Visual Design, Prototyping and Wireframing

SOFT SKILLS

creativity, collaboration, attention to detail

Hiring Process:

Screening phone call with the Recruiter.

Interview with the Hiring manager.

Participation in a Bootcamp (1 day spent with your potential team – to showcase your skills and learn more about Creative Dock)

Equal opportunity employer

Creative Dock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be more with Creative Dock

We believe that ideas matter.

We are looking for a motivated and detail-oriented part-time Junior Marketing Coordinator to join Creative Dock. In this role, you will support the execution of marketing activities across multiple channels, ensuring content accuracy and contributing to the smooth delivery of campaigns and daily marketing operations. This is an excellent opportunity for someone at the beginning of their marketing career who is eager to learn and grow in a dynamic environment.

Responsibilities and Duties

• Support the preparation of marketing materials across online and offline channels

• Assist with proofreading and editing content in collaboration with copywriters

• Monitor and analyze the performance of marketing campaigns and report key insights

• Maintain and update content across marketing channels and company websites

• Manage website updates and ensure all published content is accurate and up to date

• Support social media management, including content updates and basic coordination

• Coordinate with internal teams to gather and share relevant information for marketing activities

Essential Qualifications and Skills

• Strong interest in developing a career in marketing

• Familiarity with social media platforms and content management

• Good command of Microsoft Office tools

• Native-level Czech and strong English (written and spoken)

• Strong organizational skills, attention to detail, and ability to work independently

Preferred Qualifications and Skills

• Basic experience with Canva or other graphic design tools

• Basic knowledge of Adobe tools

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field is an advantage

• Any exposure to marketing-related activities (e.g. events, promotions, internships, or agency environments)

Company Overview

Creative Dock is a venture builder that designs, builds, and scales new businesses for corporates and its own portfolio. We combine entrepreneurship, corporate know-how, and venture capital to turn ideas into impactful ventures. With teams across Europe and the Middle East, we focus on creating innovative solutions that shape the future of industries.

Hiring Process

• Initial screening with our Recruiter

• Interview with the hiring manager

• Participation in a Bootcamp, a day spent with your potential team to showcase your skills and learn more about Creative Dock.

Equal Opportunity Employer

Creative Dock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are eager to kick-start your marketing career and be part of a fast-paced, innovative environment, we would love to hear from you.

Apply now and grow with us at Creative Dock.

Role Purpose

The E-commerce Market Lead (DACH) is the "Tactical Engine" for our clients growth in German-speaking markets. You are responsible for translating the high-level global strategy into a localized execution plan. You have a high degree of autonomy (approx. 70–80%) to adapt the strategy to the German "vibe," ensuring every campaign and product launch resonates with the DACH consumer.

Why join Creative Dock

We are proud of our informal atmosphere. We maintain a flat structure and the working environment is shaped around project teams. We believe in career development. All that matters are your skills and desire to learn more. No diploma will ever secure you a place at Creative Dock.

Key Responsibilities

1. Strategic Localization & Market Ownership

• High Autonomy: You have 70–80% freedom to define and execute local initiatives, while aligning the remaining 20–30% with central stakeholders

• Prioritization: Take the global roadmap and own the "DACH Backlog"—deciding which tasks for Performance, CRM, and Platform will move the needle in your region.

• Market Voice: Act as the primary bridge between the Venture and local DACH stakeholders, ensuring all localized assets meet high-quality German standards.

2. Squad Coordination (The "Coordinator" Role)

• Functional Leadership: Direct the daily workflow of a dedicated squad (Performance, CRM, Platform, Creative, Data).

• No People Management: You focus 100% on business output. Career growth and HR administration for the squad are handled by Senior Chapter Leads (Guilds). You act as the "Project Manager" within this squad.

• Creative Veto: You have the power to change and adapt creative assets to fit the local market "vibe," ensuring cultural relevance.

3. Market Performance & Optimization

• KPI Accountability: Monitor and report on regional KPIs (Revenue, ROAS, CAC) and identify local growth opportunities.

• Forecasting: Provide regular feedback and data-backed forecasts for the DACH region to the Domain Lead.

• Data Interpretation: Work with Data Support specialists to interpret regional performance and turn insights into actionable tasks for the squad.

Must-Haves:

• Language: Native German speaker (C2 level). This is essential for high-quality localization and communication with DACH stakeholders.

• Experience: 3+ years in E-commerce (ideally within a brand, agency, or venture environment).

• Tactical Mindset: You understand the "logic" of e-commerce tools (Meta Ads, Shopify, CRM) and can effectively direct specialists without needing to do the manual execution yourself.

• Market Expert: Deep knowledge of DACH shopping habits, payment preferences (Klarna, etc.), and seasonal peaks.

Soft Skills:

• Prioritization: Strong ability to manage a backlog and say "no" to low-impact tasks.

• Stakeholder Management: Comfortable navigating a matrix organization and communicating with both internal venture leads and local counterparts.

Hiring Process:

Screening phone call with the Recruiter.

Interview with the Hiring manager.

Participation in a Bootcamp (1 day spent with your potential team – to showcase your skills and learn more about Creative Dock)

Equal opportunity employer

Creative Dock is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be more with Creative Dock

We believe that ideas matter.

Hledáme parťáka, který má přirozený komunikační talent, nebojí se vzít do ruky telefon a rád pomáhá věci uvádět do pohybu.

Kdo jsme?

Jsme Creative Dock – největší nezávislý corporate venture builder na světě. Z českého start-upu jsme vyrostli v globálního hráče. Stavíme a provozujeme nové start-upy, produkty a služby pro velké firmy po celém světě.

Vymyslet skvělý nápad je u nás teprve začátek. Skutečné umění je postavit na něm reálnou službu a umět ji prodat. A právě teď hledáme novou energii do našeho úspěšného zeleného projektu Domy sobě, který rozvíjíme společně s Veolií.

Naším cílem je přinášet fotovoltaiku a chytrá energetická řešení do bytových domů a SVJ. Pomáháme jim výrazně šetřit náklady na energie a ty nám v tom pomůžeš jako klíčové pojítko mezi klienty a naším sales týmem.

Co bude tvou každodenní výzvou?

• Příprava nabídek pro klienty (kalkulace na míru)

• Úzká komunikace se sales týmem a podpora kolegů v terénu

• Aktivní komunikace se zákazníky (z 90 % telefon + e‑mail)

• Administrativní podpora a práce v CRM systému

• Monitoring KPI, reporting a příprava prezentací

• Spolupráce s top týmem, který tě nenechá ve štychu

Koho přesně hledáme?

• Komunikační talent – komunikaci miluješ, mluvené i psané slovo je tvá silná stránka. Dokážeš mluvit srozumitelně, profesionálně a s lehkostí vysvětlit i složitější věci.

• Proaktivní přístup – vidíš prostor pro zlepšení nebo nevyřízený požadavek? Prostě se ho chopíš.

• Pečlivost a systematičnost – tabulky a pořádek v datech jsou tvoje další skrytá doména.

• Znalost MS Office – s Wordem, Excelem a PowerPointem si hravě poradíš.

• Čeština je MUST, Angličtina – stačí úroveň, abys u kávovaru pozdravil/a a prohodil/a pár slov s našimi zahraničními kolegy :)

• Týmový mindset – jsme jedna parta a společně posouváme věci kupředu.

Proč se přidat ke Creative Dock?

• Neformální kultura – žádné korporátní bariéry.

• Smysluplný projekt – projekt Domy sobě reálně pomáhá lidem šetřit peněženky i životní prostředí.

• Flexibilita – možnost flexibilní pracovní doby v režimu 3 dny v kanceláři (v našem ikonickém sídle na Letné) / 2 dny Home Office.

• Férové podmínky – full-time spolupráce na IČO se zázemím a stabilitou největšího venture builderu na světě.

Jak vypadá náš hiring proces?

1. Krátký screening s naší recruiterkou

2. Interview s manažerem týmu

3. 1-denní bootcamp (den na zkoušku – navzájem uvidíme, jak moc nám to společně ladí).