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Head of Customer Service and Back Office

DETAILS

We are Creative Dock, European company builder helping large companies face the digital transformation challenge. We do have roots in Czech Republic, now present in 10 different countries.

Creative Dock Vienna is looking for Head of Customer Service and Back Office for our fintech project, team is located in Vienna, Prague and Kiev. We are building mobile digital platform for freelancers and entrepreneurs, firstly launching in Ukraine and then scaling to other countries in Europe.

 

Role:

  • Managing customer servise for online fintech platform.
  • Set up all processes, strategies and communication with customers.
  • Maintaining a workflow according to priorities.

 

What are we looking for:

  • Technical background and previous experience on the similar position min. 5 years.
  • Excellent knowledge of management methods and techniques.
  • Ability to think strategically and to lead.
  • Excellent communication and organizational skills. Customer oriented approach.
  • Fluent English.

 

What can you expect from us?

  • Working in an environment where no one will look over your shoulder - complete freedom of performance and working time (we are interested in results and enthusiasm).
  • Be at the origin of unique projects and companies and have the opportunity to work with people who are top in their fields.
  • The possibility of professional and personal development (we really do things quickly!)
  • Background of one of the startup scene leaders.
  • Last but not least, a really informal environment - no dress code, team of fools and dog friendly office.

 

We’re excited to hear from you!

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